About us

CAHHA is the leading UK association of Holiday Home Agencies; for over 19 years the Association has sought to improve tourism within the UK and act as a voice for visitors who enjoy self-catering holidays and the owners who provide the accommodation.

All our members regularly inspect the properties they represent and each agent agrees to adhere to the standards defined by the CAHHA marque. These standards along with the agencies operating processes are audited by Visit England’s Quality in Tourism and each agency is required to achieve Quality Accredited Agency status.

Our primary aim is to ensure visitors can book a holiday home in the knowledge that the information provided is accurate and gives a fair representation of the accommodation and that following a booking their personal information is held securely by a credible organisation.

While we are not fond of the term lobbying group, we are keen to see a continued improvement in the services and facilities provided to visitors, we promote the value of tourism to local communities and resist any bureaucracy that increases costs with no tangible benefits to guests. We also provide a united voice to Government ensuring visitors receive a fair deal and that owners are able to maintain healthy businesses.

How it all started

CAHHA was formed in 1994 when Tony Tregoning bit the bullet and decided to invite some of his closest competitors to sit around the same table and see if they could work together on some issues affecting the holiday cottage letting sector. It turned out that the shared interests proved stronger than their competitive spirits and CAHHA was formed as a banner under which self-catering holiday cottage agents could work together. The main focus at that time was on influencing Government and Tourist Boards. Initially CAHHA consisted of only Cornish agencies but the Association has crossed the Tamar and now represents agents with property from across the country.

Our aims

Develop tourism within the UK

  • Provide consumer advice
  • Provide owner support
  • Encourage investment in UK tourism

 

Improving the customer experience

  • Share best practice
  • Advise on property standards and inventory
  • Audit agency properties and processes

 

Ensure customer confidence

  • Commitment to a code of conduct
  • Financial protection from property owner insolvency
  • Independent dispute resolution

 

Sustainable tourism

  • Monitor and advise on trends
  • Advise on and support green initiatives
  • Encourage visitors to minimise environmental impact

 

A voice for UK tourism

  • Reflect customer views
  • Resist unhelpful legislation
  • Champion tourism within communities